8/18/2023 0 Comments Opti myst pro 500![]() ![]() Depending on the product you choose to replace the original item with, we might be able to assist you with some of the costs. Once an order has shipped, not all of them can be returned.ĭue to dramatically rising LTL/freight shipping costs, any outright returns will be subject to a 25% cancellation fee plus return shipping fees. This frequently varies case-by-case if you'd want precise information about your brand and/or product, get in touch with us. Therefore, we are unable to offer you a return if the manufacturer would not allow it. We purchase our goods straight from the supplier. You can exchange your merchandise if you need to. Throughout the return and exchange processes, you, the customer, are liable for any shipping fees. They begin building your unit as soon as you place your purchase.įor products that are made-to-order or customized, all sales are final. These items are produced to order or according to your specifications. Your warranty will ensure that the product is operational and completely functional. Products that are manufactured expressly for your order-those that are custom or built to order-cannot be cancelled or refunded. Please email us or give us a call if it is unclear whether your order is custom or built to order. Order Cancellations (Before Order is Shipped)ĭuring business hours, call (888)-299-1882, use the chat option at the bottom right, or send an email to Please get in touch with us right away if you need to cancel an order so that we can give you a complete refund before your order reaches the warehouse. Before it arrives, you can cancel your order at any moment without incurring any fees (exceptions apply such as custom orders, see below).ĭo not hesitate to call us at (888)-299-1882 or send an email to if you have any questions. Refunds & CancellationsĪt Home Fire Direct, we take great pride in having the best return policies in the business. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE. Let us know right away if any pallets or pieces are missing by calling (888)-299-1882 or email us at In order to find/locate the missing item(s) we will work with the carrier or send a replacement. "Curb side" pickup option - This is completely free and usually arrives within 3-7 business days! Missing Packagesīefore you sign the delivery receipt, make a note of any missing parts. This indicates that we have pre-authorized your credit card for the transaction and have accepted your order in our system. You will get an email with your order confirmation as soon as you place it. If your item(s) are ready to ship right away (within 5 business days), we'll process the payment and send the order to the shipping department. We will nullify the pre-authorization and email you if your item is backordered or unavailable. (There are some exceptions you will receive your order if the website allows you to check out and provide your delivery address.) Particularly, a few goods are sold in Canada.Īs soon as we receive your order, we immediately contact our suppliers to inquire about availability and stock status. If your order is in stock ( Within 5 business days following the date of your order), and we are able to charge your credit card, it will ship. Please contact us at if, after six business days, you have not received tracking information from us regarding your order. Within 24 hours of your order leaving the warehouse, we will e-mail the email address you provided during checkout with tracking information. Option to connect to a continuous water supply with the purchase of an additional kit.Adjustable flame width with included spacers and slots.Modular design to combine multiple 20" and 40" units for dramatic linear installations.Revolutionary ultrasonic technology for a realistic flame and smoke effect.Play with fire if you want to-the possibilities are unlimited with see-through, three-sided, and open concepts. The groundbreaking Opti-myst by Dimplex reimagines the electric fireplace and makes adding a striking fire feature to any space easier than ever. Imagine now being able to reach out and touch water-based flames. Venting, gas lines, and heated glass are things of the past. Imagine the ideal fireplace, which could be any size and have any number of sides. Dimplex Opti-Myst Pro 500 Built-In Electric Cassette ![]()
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